Privacy Policy & Cookies Statement

Last updated: June 22, 2022

1. Introduction

BinRadar ("we," "our," or "us") is committed to safeguarding your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines in detail our practices regarding the collection, use, disclosure, and protection of your personal information through our website, mobile application, API services, trading tools, real-time data feeds, and other associated services (the "Platform").

Our Platform provides cryptocurrency market intelligence, trading signals, portfolio tracking, and analytical tools focused on cryptocurrency monitoring and broader cryptocurrency market analysis. By accessing or using our Platform, you consent to this Privacy Policy. If you do not agree with our practices, please refrain from using the Platform.

Important Notice: We do not sell your personal data to third parties for monetary consideration.

2. Information We Collect

We collect and process the following types of information:

2.1 Information you provide directly:

2.2 Information collected automatically:

2.3 Information from third-party sources:

3. Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to optimize your experience:

3.1 Essential Cookies (Always Active):

• Session Management: Authentication, login state, and security tokens
• Platform Functionality: User preferences, language settings, and feature configurations
• Security Protection: Fraud detection, abuse prevention, and account protection
• Load Balancing: Performance optimization and server distribution

3.2 Analytics Cookies (Opt-Out Available):

• Usage Analytics: Google Analytics for anonymous usage statistics and behavior analysis
• Performance Monitoring: Page load times, error tracking, and feature usage metrics
• A/B Testing: Feature optimization and user experience improvement
• Conversion Tracking: Marketing effectiveness and campaign performance

3.3 Functional Cookies (Customizable):

• Personalization: Dark/light mode, dashboard layouts, and interface customizations
• Recent Activity: Recently viewed assets, search history, and portfolio preferences
• API Preferences: Rate limiting configurations and integration settings
• Community Features: Forum preferences and social interaction settings

3.4 Marketing Cookies (Opt-Out Available):

• Targeted Advertising: Interest-based advertising and retargeting campaigns
• Social Media Integration: Social sharing functionality and cross-platform tracking
• Affiliate Tracking: Referral program attribution and commission tracking
• Campaign Analytics: Marketing campaign effectiveness and attribution

3.5 Third-Party Services:

• Google Analytics: Anonymous usage statistics (anonymized IP addresses)
• Mixpanel/Amplitude: Product analytics and user journey tracking
• Hotjar/FullStory: User experience optimization and heatmap analysis
• Social Media Pixels: Facebook, Twitter, LinkedIn for advertising and analytics

Cookie Management: You can manage your cookie preferences through your browser settings or our cookie preference center. However, disabling essential cookies might limit Platform functionality. We respect Do Not Track signals where technically feasible.

4. Use of Personal Data

We use your personal data for the following purposes:

4.1 Core Platform Services:

• To deliver, manage, and continuously improve our Platform and services
• To provide real-time market data, trading signals, and portfolio tracking
• To process API requests and manage rate limits based on account type
• To maintain user accounts and provide personalized user experiences
• To enable community features and social trading insights

4.2 Communication and Support:

• To communicate important updates, security alerts, and service notifications
• To send promotional offers and educational content (with opt-out options)
• To respond to your inquiries and provide customer support
• To conduct user research and gather feedback for service improvement

4.3 Security and Compliance:

• To protect the security and integrity of the Platform, including fraud prevention
• To detect and prevent abuse, unauthorized access, and malicious activities
• To ensure compliance with legal obligations, enforce our policies, and manage risks
• To meet anti-money laundering (AML) and know-your-customer (KYC) requirements

4.4 AI and Machine Learning:

• To improve algorithmic trading signals and market analysis accuracy
• To personalize content recommendations and user interface elements
• To enhance fraud detection and security monitoring systems
• To develop and optimize automated content moderation

4.5 Analytics and Research:

• To analyze user behavior and Platform usage for service enhancement
• To conduct market research and generate anonymized industry insights
• To perform A/B testing for feature optimization
• To create statistical reports that cannot identify individual users

5. Legal Bases for Processing Data

We rely on the following legal bases for processing your personal data:

5.1 Consent:

• Marketing communications to users who opt-in
• Optional data collection for enhanced features
• Integration with third-party services and social media platforms
• Participation in research studies, beta programs, and surveys

5.2 Contractual Necessity:

• Essential to fulfilling our contractual obligations with users
• Account creation, authentication, and service delivery
• Payment processing and subscription management
• Customer support and technical assistance

5.3 Compliance with Legal Obligations:

• Meeting statutory requirements and regulatory standards
• Anti-money laundering (AML) and counter-terrorism financing requirements
• Tax reporting and financial compliance obligations
• Responding to law enforcement requests and court orders

5.4 Legitimate Interests:

• Platform security and fraud prevention
• Service improvement and feature development
• Marketing to existing customers (with opt-out options)
• Analytics for business optimization and user experience enhancement

6. Data Sharing and Disclosure

6.1 We Do NOT Sell Personal Data:

BinRadar does not sell, rent, or trade your personal information to third parties for monetary consideration.

6.2 Authorized Data Sharing:

6.3 User-Controlled Sharing:

6.4 Anonymized Data:

We may share aggregated, anonymized data that cannot identify individual users for:

• Industry research and market analysis reports
• Academic studies and blockchain research
• Statistical insights and trend analysis
• Public market intelligence and educational purposes

7. Data Security

We employ rigorous data security measures, including:

7.1 Technical Safeguards:

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Access Controls: Multi-factor authentication, role-based access, and principle of least privilege
• Infrastructure Security: Firewalls, intrusion detection systems, and network monitoring
• Secure Development: Code reviews, vulnerability scanning, and security testing

7.2 Operational Safeguards:

• Regular security audits, vulnerability assessments, and penetration testing
• Employee security training and background checks
• Incident response procedures and data breach protocols
• Controlled access limited to authorized personnel with continuous monitoring

7.3 API Security:

• Secure API authentication using industry-standard protocols
• Rate limiting and abuse detection systems
• Encrypted API communications and secure key management
• Regular security assessments of API endpoints and integrations

7.4 Data Breach Response:

In the event of a data breach, we will:

• Immediately investigate and contain the incident
• Notify affected users within 72 hours when required by law
• Report to relevant data protection authorities as mandated
• Provide detailed information about the breach and remediation steps

While we take extensive measures, no online transmission or storage system is completely secure. We continuously monitor and improve our security practices.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

8.1 Retention Periods:

8.2 Factors Influencing Retention:

• Legal obligations and regulatory requirements
• Contractual needs and business purposes
• Nature of data processing activities and user requests
• Fraud prevention and security considerations

Personal data is securely deleted or anonymized when no longer required. We provide confirmation of deletion upon user request.

9. Your Data Protection Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

9.1 Universal Rights:

• Access: Request copies of your personal data and information about processing
• Rectification: Correct inaccuracies in your personal data
• Erasure: Request deletion of your personal data under certain conditions
• Restriction: Limit the processing of your data in specific circumstances
• Portability: Obtain your data in a structured, machine-readable format
• Objection: Oppose specific data processing, particularly direct marketing

9.2 Enhanced Rights (EU/EEA, UK, California):

9.3 Exercising Your Rights:

You can exercise these rights by:

• Privacy Portal: Using our dedicated privacy request form
• Email: Contacting [email protected]
• Account Settings: Managing preferences directly in your account
• Customer Support: Through our support team for assistance

We will respond promptly, typically within one month (45 days for complex requests). Identity verification may be required to protect your privacy.

10. International Data Transfers

We may transfer personal data internationally, including outside the European Economic Area (EEA) and United Kingdom.

10.1 Transfer Safeguards:

When transferring data internationally, we ensure compliance with applicable data protection laws, employing measures such as:

10.2 Data Processing Locations:

Your data may be processed in:

• United States (cloud infrastructure and analytics)
• European Union (customer support and compliance)
• Singapore (API services and real-time data processing)
• Other jurisdictions where our service providers operate

All international transfers are governed by appropriate safeguards to protect your personal data.

11. Marketing Communications

11.1 Types of Communications:

• Transactional: Account notifications, security alerts, and service updates (cannot opt-out)
• Educational: Market insights, tutorials, and cryptocurrency education
• Marketing: New features, service promotions, and relevant opportunities
• Community: Forum notifications, social trading insights, and user engagement

11.2 Opt-Out Options:

You may opt out of marketing communications by:

• Clicking "unsubscribe" links in our emails
• Adjusting preferences in your account settings
• Contacting [email protected] directly
• Using our preference center for granular control

Opting out does not affect transactional communications related to your account or services. We will process opt-out requests within 48 hours.

11.3 Communication Preferences:

You can customize:

• Email frequency and types of content
• Push notification categories and timing
• SMS alerts for trading signals and security (where available)
• In-app notification preferences and community updates

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

12.1 Age Verification:

• Users must confirm they are 18 or older during account registration
• We implement age verification checks for premium features
• Additional verification may be required for financial services

12.2 Parental Rights:

If we become aware of inadvertently collected information from minors:

• We promptly delete such data from our systems
• We implement additional safeguards to prevent future collection
• We provide notification to parents or guardians when possible

12.3 Educational Programs:

For educational initiatives involving minors:

• We require explicit parental consent and institutional approval
• Data collection is limited to educational purposes only
• Enhanced privacy protections and regular data review are implemented

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

13.1 Notification Process:

• Material Changes: Email notification to all registered users and prominent notice on the Platform
• Minor Updates: Notice through Platform notifications and updated effective date
• Emergency Changes: Immediate notification for urgent security or legal updates

13.2 User Response:

• Continued use of our services following updates constitutes acceptance of the revised policy
• Users may close their accounts if they disagree with significant changes
• We provide reasonable time for review before changes take effect

13.3 Change Documentation:

• We maintain records of all policy changes and effective dates
• Historical versions are available upon request
• Significant changes are documented with detailed explanations

14. Complaints and Queries

If you have concerns regarding our handling of your personal data or compliance with this policy:

14.1 Internal Resolution:

• Contact [email protected] for privacy-related concerns
• Use our dedicated privacy request portal for formal complaints
• Escalate to our Data Protection Officer at [email protected]
• Contact [email protected] for legal compliance issues

14.2 External Resolution:

Should our response not resolve your concern, you may:

• Contact your local data protection authority
• File complaints with relevant supervisory bodies
• Seek assistance from privacy advocacy organizations
• Pursue legal remedies available in your jurisdiction

14.3 Response Timeline:

• Initial acknowledgment within 2 business days
• Substantive response within 10 business days
• Complex matters may require up to 30 days
• Regular updates provided for ongoing investigations

15. Contact Information

For further questions or to exercise your rights under this policy, please contact us:

Email: [email protected]